Protecting your Privacy
Free Spirits Ltd are registered under the Data Protection Act and undertake to keep all customer information private. We utilise the latest in Secure Server Technology to ensure that all personal and transactional information is protected. All ordering details are collected via the secure part of the site. Credit Card details are not stored, but sent to a remote secure server for processing by Pay360 and then payment is made via Streamline Merchant Services.
Update April 2018
Please be assured that Ladybird Plantcare is a small family run business and we always have and always will take personal information very seriously. We have not and will not sell your personal address or contact details and we follow industry best practice to ensure your data is safely stored and encrypted.
When you place an order with us we store the details you provide us with including your name, address, delivery address and contact details on our secure database against the details of your order and a record of payment. We do not store any financial information or credit card details on our own servers and all card payments are handled off site by Pay360 a third party provider with an excellent reputation and security systems.
Please see the Pay360 Privacy statements for more details on the data they hold.
We use the information you provide to enable us to process your order and to provide follow up care advice should this be needed.
The information we ask for may include your name, title, your address, your telephone number and email address as well as the details of your order including delivery address.
We hold paper records of orders for the minimum legal period of 7 years, after which they are destroyed. We also keep electronic records of orders on our secure server. This enables us to provide a better after care service and also to ensure traceability in the unlikely event of any notifiable plant health issues.
You can ask to check and/or amend the details we have on file at any point, including telephone numbers and we can also provide a full copy of all the details we store for you in response to a written request.
Contact by email
We will use your provided email address to send an order confirmation as well as automated tracking emails if you have selected this service to let you know when to expect your delivery. We may contact you by email with a query about your order or to notify you of any problems with a delivery. All email correspondence is securely stored in accordance with industry best practice and is only accessed by Ladybird Plant Care members of staff.
We also like to stay in touch with our ‘opted in’ customers by email with special offers, top tips and news from the nursery. We use a third party provider, Mailchimp, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. You can unsubscribe or opt out from our email marketing lists at any time using the links provided by Mailchimp at the bottom of each newsletter, by contacting mailchimp directly, or by contacting us by phone or email.
Contact by post
We won’t generally contact you by post except in the Spring when we do like to send a selection of our customers our catalogue and money off voucher. If you would rather not receive this you can let us know by email, phone or by writing to us at Fletching Glasshouses, Fletching Common, Newick, Lewes BN8 4JJ
Contact by phone
If we need to speak to you about an order or a delivery we may contact you on the phone number you provide.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
which browser you use, and changing images when you roll over the link buttons.
If you turn scripts off the site cannot be used.
Under the Data Protection Act 1998 and the GDPR regulations you have rights as an individual which you can exercise in relation to the information we hold about you. You can read more about these rights here
Access to personal information
Ladybird Plant Care is a small family business but with a strong IT background and we take privacy and personal security very seriously. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:
- give you a description of it;
- tell you why we are holding it;
- tell you who it could be disclosed to; and
- let you have a copy of the information in an intelligible form.
To make a request for any personal information we may hold you need to put the request in writing to Ladybird PlantCare, Fletching Glasshouses, Fletching Common, Newick, Lewes BN8 4JJ.
If you prefer, we can try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes and we will always do our best to do this.
Disclosure of personal information
In many circumstances we will not disclose personal data without consent. The only exception is if we were legally obliged to disclose information by a government agency (ie. to prevent crime or detect fraud).
Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 9th April 2018.
How to contact us
LadybirdPlantCare, Fletching Glasshouses, Fletching Common, Newick, Lewes BN8 4JJ